Pk 99 FAQ — All your questions answered here

No. On pk 99, each mobile number can only have Only one only one account may be created. Attempting to create multiple accounts will result in all accounts being suspended and balances may be forfeited. Play fair — stick to one account.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. The entire process takes just 2 minutes.

KYC is not required for regular betting. However, for large withdrawals (generally above ৳50,000), you may need to upload a National ID (NID) or passport photo. This can be done via Account Settings > Verification.

Log in with your old number, then add the new number from Account Settings — OTP verification will be required for both numbers. If your old number is no longer accessible, contact support with your NID.

To close your account, email support@pk99.wine or let us know via live chat. Please withdraw your balance first. We'll process the request within 24 hours. However, for a temporary break, Self-Exclusion is the better option to use.

To register on pk 99, you must be at least 18 years years old. Accounts belonging to minors will be closed immediately. Enter your date of birth accurately for age verification.

Wait 60 seconds, then tap "Resend." If it still doesn't arrive despite having network connectivity, double-check that the number is correct. If the issue persists, try a different number or contact support.

Log in and click the "Deposit" button. Choose your preferred method — bKash, Nagad, Rocket, or DBBL — enter the amount, and follow the on-screen instructions. Once the payment is confirmed, your pk 99 balance will be credited instantly.

On pk 99 Minimum deposit ৳200. A 150% bonus is available on your first deposit. Start with ৳200 and receive up to ৳500 in bonus funds. No maximum cap.

After submitting a withdrawal request on pk 99, 5 to 15 minutes funds are delivered to your bKash or Nagad account. During peak hours or for larger amounts, it may take up to 1 hour. Transfers between 2:00 AM and 6:00 AM may take slightly longer.

The minimum withdrawal on pk 99 ৳500. Before withdrawing, make sure your balance is sufficient and all bonus wagering requirements have been met — otherwise your withdrawal may be held up.

First, wait 5–10 minutes — minor delays are common. If it still hasn't arrived, grab your bKash or Nagad transaction ID and reach out via live chat or email us at support@pk99.wine. Issues are typically resolved within 1 hour.

Payment methods currently supported on pk 99: bKash, Nagad, Rocket, DBBL (Dutch-Bangla)These methods are available for both deposits and withdrawals. You'll be notified when new methods are added.

Common reasons include: bonus wagering requirements not met, incomplete KYC, balance below the minimum threshold, or suspicious activity. Contact support for the exact reason — we're here to help.

Activate the bonus option before making your first deposit. You'll then receive a bonus based on the amount you deposit — 150% The bonus will be credited to your account. Maximum bonus is ৳5,000. This offer applies to your first deposit only.

Wagering is the requirement to bet your bonus funds a set number of times. For example, x8 means if you receive a ৳1,000 bonus, you must place a total of ৳8,000 in bets (on any match) before the bonus balance becomes withdrawable.

Log in to pk 99 every day to automatically earn your daily bonus. Stay consistent for 7 days straight and unlock a special weekly reward. Bonus amounts vary based on your membership tier.

Log in to your account and copy your unique referral link or code. Share it with a friend. Once your friend registers and makes their first deposit, you ৳500 Bonus with no limits whatsoever.

The welcome bonus validity period is generally 30 DaysCasino bonuses are valid for 15 days. Daily bonuses expire within 24 hours. If wagering requirements are not met within the validity period, the bonus will be forfeited.

pk 99 offers a weekly cashback deal. Bet a set amount each week and get a portion of your losses back. For details, On the Bonus page View.

Enter the bonus code in the designated field during registration or when making a deposit. Promotional codes are usually available Latest Promotions Available on the page.

On pk 99 More than 30 Sports Betting is available across cricket, football, tennis, basketball, volleyball, hockey, E-Sports, and much more. Both live betting and pre-match betting are offered.

After logging in, Sports Events Go to the page and click the "Live" tab to see all ongoing matches. Select your preferred match and market, enter your stake in the bet slip, and confirm.

The minimum bet on pk 99 is generally ৳10 as the starting minimum. Minimum amounts may vary by market. Maximum bet limits depend on the event and market.

Yes. If a match is cancelled or abandoned, pk 99 refunds the original stake in accordance with its rules. The amount is typically credited to your balance within 24 hours. For more details, Terms & Conditions Read more.

Add multiple selections to your bet slip. When "Parlay" or "Accumulator" mode is active, the odds of all selections are multiplied together, significantly boosting your potential payout. Keep in mind that if even one selection loses, the entire bet is lost.

After logging in, On the Games page Go there to find slots, Live Casino, card games, and more. Click on any game you like, set your bet amount, and start playing.

Odds represent the likelihood of winning and the potential payout. For example, a ৳100 bet at odds of 2.5 returns ৳250 if you win (৳100 stake + ৳150 profit). Higher odds mean greater risk — and a bigger reward.

pk 99 App App Page available for direct download. Supports both Android and iOS — completely free, no charges.

Open the app and log in with your registered mobile number and password. You can also enable biometric login (fingerprint or Face ID) from Settings.

On Android: Go to Settings > Security and enable "Unknown sources" or "Install unknown apps," then download and install the APK file. On iOS, install directly from the App Store.

Yes! The pk 99 website (pk99.wine) is fully functional on mobile browsers. You can play comfortably on Chrome, Firefox, or Samsung Browser — whichever you prefer.

When you open the app, you'll be notified automatically if a new version is available. Tap "Update" to install the latest version. Alternatively, On the App page and download the latest APK.

Force-close the app and reopen it. Check your network connection. Clear the cache (Settings > Apps > pk 99 > Clear Cache). If the problem persists, reinstall the app.

Yes. pk 99 256-bit SSL Encryption Your personal information and financial transactions are fully protected. We never share your data with third parties. For more details, in our Privacy Policy Read more.

Email support@pk99.wine or contact us via live chat immediately. We will lock the account without delay. Change your password here and update passwords on any other accounts as well.

Go to Account Settings > Security > Two-Step Verification and enable it. You'll receive an OTP on your mobile every time you log in. This adds a strong layer of protection to your account.

No pk 99 staff member will ever ask for your password or OTP. This is a complete scam. Do not share any information with anyone. Report it to our support team immediately.

Your information is used solely for account management, payment processing, and support. It is never sold or shared with any third party. For full details, in our Privacy Policy available.

Ways to reach us: Live Chat (bottom corner of the website), Email: support@pk99.wine, Telegram channel. Support is available in Bengali 24/7.

Live chat typically responds in Within 2 minutes response times apply. Emails are answered within 24 hours. For urgent matters, use live chat — it's the fastest option.

Send a detailed email to support@pk99.wine, clearly stating the subject and attaching any relevant screenshots. We will review your case and respond within 48 hours.

Yes! Across all pk 99 support channels, In English assistance is available. Our team is always ready to communicate in English for our Bangladeshi members.

pk 99's On the Responsible Gaming page Find the full guide there. For self-exclusion, deposit limits, or a break, reach out to support. Remember — asking for help takes courage.